Because Makkah Taxi Hub champions a pay-upon-safe-arrival structure for individual pilgrims, you are never put in the frustrating position of pursuing refunds for canceled rides. If your flight is canceled by the airline or your travel plans change with more than 2 hours notice, no funds have been exchanged, so zero refund processing is necessary.
For corporate accounts, travel agency partners, or passengers who voluntarily requested advance wire or card payment, refunds are issued under the following circumstances:
Approved refunds are credited back to the original method of payment:
- Credit / Debit Card Transactions: Processed via payment gateway within 3 to 5 business days, depending on your bank's international settlement schedule.
- Saudi Bank Wire Transfers: Dispatched within 24 to 48 hours to the sender's IBAN account.
- International Wire Transfers: Processed within 5 to 7 business days via standard SWIFT banking protocols.
If you experienced an issue with your trip—such as vehicle cleanliness, air conditioning efficiency, or route deviations—please notify our customer relations team within 48 hours via WhatsApp (+966 54 836 9405). Our supervisory committee reviews trip GPS logs and chauffeur dashcam data to resolve complaints fairly and issue appropriate credits or partial reimbursements.