To guarantee punctual chauffeur dispatch and personalized terminal meet-and-greet services, all passengers booking with Makkah Taxi Hub are required to supply complete travel specifications through our online forms or direct 24/7 WhatsApp concierge (+966 54 836 9405):
- Primary Passenger Name & active WhatsApp contact number.
- Exact Pickup Point (Airport Terminal number or Hotel Tower Lobby).
- Drop-Off Destination (Specific Makkah/Madinah hotel or station).
- Arrival Date & Scheduled Flight Number (crucial for delay radar tracking).
- Total Passenger Headcount (including infants and elders).
- Checked Baggage Count (suitcases and 5L Zamzam containers).
Reservations submitted through our dispatch portal or WhatsApp are confirmed directly by an operations supervisor. Within minutes of receiving your flight details, you receive a formal booking summary containing your fixed fare, pickup rendezvous instructions, and driver identification protocols.
Passengers are strictly advised to select vehicle categories matching their physical luggage volume. Saudi Transport General Authority (TGA) regulations strictly prohibit loose baggage placed on passenger seats that impedes driver visibility or passenger safety.
• Executive Sedans (Toyota Camry): Ideal for 1 to 4 passengers with up to 2-3 standard luggage pieces.
• Family SUVs (Toyota Innova / Fortuner): Comfortably fits up to 6 passengers with 4-5 medium-to-large suitcases.
• American Luxury VIP SUVs (GMC Yukon XL / Chevy Tahoe): Up to 7 passengers with generous space for 6-8 large 50lb bags and Zamzam containers.
• VIP Vans & Minibuses (Toyota HiAce / Hyundai H1): Ideal for groups of 8 to 10 passengers with up to 10 full-sized suitcases.
We utilize automated flight radar tracking integrated with King Abdulaziz International Airport (JED) and Prince Mohammad Bin Abdulaziz International Airport (MED). If your incoming flight is delayed, rescheduled, or diverted, our central dispatch updates your driver's schedule automatically without penalties or fees.
All airport pickups include a complimentary 60-minute waiting grace period starting from the actual aircraft touchdown time. This window provides ample time for international pilgrims to pass through customs, collect their baggage, and acquire local SIM cards.
During Ramadan, Hajj, and peak Friday prayer hours, Saudi traffic police restrict vehicular access around the Grand Mosque (Al-Masjid Al-Haram). Our commercial fleet carries verified hotel access permits, enabling direct drop-off inside the underground basements (P1-P4) of Abraj Al Bait Clock Tower, Jabal Omar, and Ajyad hotels.